Why Does Your IT Company In UAE Need IT Technical Staff? What Do They Do?

IT technical staff comprises people who ensure that all your hardware and software, Internet systems, digitalized platforms, and networks are working properly. You could partner with a company and sign contracts to have their IT technical staff serve your needs. The best way of keeping your IT infrastructure in good condition is to have your own IT technical staff – onsite and remote. In the context of IT companies, recruiting the right IT technical staff would require quite a bit of brainstorming and hundreds of hours of talent search. How can you hire IT technical staff in a cost- and time-efficient manner, and what could be the different roles they could play? This blog gives you information and insights into IT technical support staff recruitment.

The rising demand for expert IT support professionals in the information technology sector in Dubai and other emirates in the UAE has given rise to many new IT staffing trends. An increasing number of companies in the UAE are seeking a specialized IT support workforce with tailored skills, recognizing their impact on business performance and success. There is also a lot of acceptance for hiring cross-functional and cross-border teams.

The increased focus on digitalized operations model is also leading to a demand for a strong IT technical workforce.

Are you an IT company that faces constant needs to troubleshoot IT issues or adopt new business process systems? Having your own IT technical staff to rely on would make a huge difference to the way your digitalized work environment is managed and maintained.

The best way to hire IT technical support professionals is through experienced, knowledgeable IT technical recruiter teams with access to a wide range of talent pools. You would then be able to identify what kind of IT technical support you need and which combination of skill sets and talent are needed to meet your organization’s demands on time.

IT technical teams are a group of professionals who are responsible for the implementation and maintenance of the technology needs of a company. All the information technology systems of the company are taken care of by these professionals, who also provide guided assistance to employees for correctly using and maintaining their work applications and IT systems.

Find out what are the different roles played by a strong IT technical support team before making a decision to hire them as permanent or remote staff.

Roles Played by a Strong IT Technical Team

1. Setting Up IT systems

The basic need for software and hardware for the company is identified by the IT director and top management, but it is the IT technical team that conducts all activities regarding the setting up of the systems. 

Setting up of these systems in the company includes the installation and configuration of the required hardware and software. There are multiple components that are monitored during the setting up process, which is again up to the IT technical division to manage in an efficient manner. 

The technical team evaluates the needs of the company, provides the right networks and softwares, and aims at providing timely feedback as and when required. A strong IT technical team is needed to ensure that the IT resources and infrastructure are set up to optimize functionality and uninterrupted operations.

2. Maintaining IT systems

A very strong technical team understands the importance of timely maintenance. This includes monitoring the capability to deliver services, diagnosis of any problems, and finally taking corrective measures which would restore the capability of the IT systems to function optimally.

With newer reboots and configurations, system maintenance becomes an integral part of the technical staff’s responsibility. There are different tiers of maintenance that aim at corrective, preventive, risk-based, and condition-based.

An expert IT technical recruiter will be able to guide you about identifying the right talent with regard to the IT infrastructure you have and the kind of workforce needed.

3. Troubleshooting Problems and Keeping Operations Running Smoothly

Troubleshooting as a process is defined as the identification of the problems in any IT system and solving them in the correct manner. It is a four-step approach, in general, right from identification, planning a response, testing the solution, and finally, the resolution. 

An IT company that has workplace applications and systems breaking down frequently will not be able to serve customers in a timely and organized manner. The IT support staff could troubleshoot problems remotely or onsite. The more knowledgeable the IT technical staff is, the better their ability to identify, track and monitor issues and take corrective measures to prevent their frequent occurrence.

Even though there is the possibility of using preventive and conditioned maintenance, troubleshooting helps in reducing unplanned downtime or system failure. With the help of IT technical recruiters, you will be able to find out the ideal talent for the optimized management of IT troubleshooting. 

4. Executing Data Governance and Protection Activities

Data governance directs towards a better quality of data and a decreased level of management costs. It also involves the management of access to data and information. An IT company that signs agreements with clients for data confidentiality and privacy need to have qualified IT staff to ensure that no norms are violated.

IT technical staff with experience in managing access control and testing of data movement incidents are required to execute data governance and protection activities. Having qualified IT technical staff to manage data governance activities is necessary to ensure that the assets of the organization are secured, and software development activities are not affected by data leaks and thefts. 

The IT technical staff responsible for data governance will also establish the right data workflows along with data controls. This is an extremely important role of the technical staff and ensures that the data is consistent, of high quality, is accurate, and also helps in the overall IT project performance.

5. Executing Digitization and Digital Transformation Activities

The IT technical staff is essential to execute digitization and digital transformation activities. There are many different components in the digital transformation module that are managed by the technical staff.

This includes process, product, domain, and cultural transformation. Providing value to the customers is a very important duty of an IT company, and well-managed digitization will lead to great customer experience, operational processes, and business models.  

6. Training Employees to Properly Use Technology Systems

The IT companies are constantly changing their technology capacities with the latest software versions and applications. Training employees to properly use the newer technology systems is extremely important. Since the process is ever-evolving, there is a need to provide the training in a cost-effective way. 

Training the IT technical team with the technologies could be a cost-efficient process in comparison to training all employees using the new systems. The IT technical staff will be in charge of maintaining these systems and would be able to quickly understand all required parameters. 

A chosen team can then set out deadlines and schedules for training the employees in the perfect manner. Such planned training makes tech transitions as smooth as possible. An expert IT technical recruiter could also guide in identifying the right professionals for such kind of training and technology transition management.

7. Supporting Cyber Security and Internal Data Security Initiatives

Cyber security threats are reportedly increasing. Some of the incidents are the data breach configuration, account hijacking, insider threats which are malicious and insecure interfaces and APIs.

An IT technical team should comprise members who have sufficient knowledge and experience to support the cyber security infrastructure needs and incident detection and control.

The IT threats like malware, deep fakes, API vulnerabilities are managed and resolved on time when you have your own IT technical staff. Your own remote or in-house staff can organize risk assessment in a timely and optimized manner and conduct such activities in a holistic manner to prevent threats from becoming incidents of data loss.

8. Resolving Tech Issues Faced by the Employees

The employees of the company would need constant help with a newer system for any of the problems they run into with the infrastructure of the IT systems. The technical staff is constantly expected to be on their toes and help them in finding the problems and solutions way ahead of time so that the company’s work is never halted and employees can continue working at their best possible caliber. 

Having an efficient IT technical staff means you have qualified professionals adept at diagnosing, troubleshooting, and resolving the tech issues faced by the employees in a limited time. The efficiency of the company lies in providing value service to the customers at the right time; this could be achieved by the proactive resolution of issues.   

9. Supporting Technology Upgrades

Upgrading the systems to the newest and current technology stack is extremely important for the efficient and optimal functioning of the company. Your IT technical staff addresses this by regularly checking on the upgrade needs.

There are many reasons that are stated for getting an upgrade. Security is one such reason. The increased ease of use of the applications and IT systems is another one, and the improved user experience and interaction is yet another factor why technology upgrades are supported and executed by technical staff.

The company will be working at its ultimate best only when the systems they use are of the latest in terms of meeting security and processing needs. Keeping a note of the time to update and reconfigure the systems is the responsibility of the technical team.

10. Keeping Systematic Documentation of all IT Activities

The systematic documentation of all IT activities in the IT company ensures that every record is traceable, is up to date, and in accordance with the principles of record keeping. The top-level IT technical staff understands the importance of this process and that it is essential to security, confidentiality, and appropriate usage. 

The different steps to improve the documentation process like reviewing the schedules, disposing of expired files, reducing clutter, and monitoring the entire record management program are intuitively and aptly done. These activities actually bring in accountability, integrity, transparency, compliance, and accessibility to the company and its assets.

IT Support Staff Hiring Through Alliance Recruitment Agency

1. Find Excellent Talent

The search for a perfect candidate for any position could be a tiring task. But with Alliance Recruitment Agency, it is an easy task. Our IT technical recruiters have access to thousands of candidates with a wide range of skills, qualifications, experience. The right candidates for your company with the apt skill-set could be found with increased ease through the agency. 

The right hiring models and interview patterns are followed by our experienced team of IT technical recruiters, which ensures that you find the perfect employees for your company within a lesser stipulated time. To find excellent talent in a very short span of time with minimum effort and time, be sure to hire through a reputed and experienced recruitment agency.

2. Reduce Hiring Cycle

Reducing the hiring cycle is a very important thing in a company that is constantly working its way ahead. Hiring IT technical staff without specialized IT technical recruiter support might take a long time, edging to more cost and effort. 

Alliance Recruitment Agency saves a large chunk of your time as the pre-screening, communication, interview process, and salary negotiations are all handled by our industry experts. The expertise they have in IT recruitment enables you to find qualified candidates who meet all your requirements within a very short time and less effort.

3. Reduce Recruitment Costs

The in-house recruitment costs could be at the peak with more resources and time spent on the process. With Alliance Recruitment Agency, you get an expert recruitment team working through every step of the process and ensuring that you get the best quality candidates in the most cost-efficient manner. The costs of recruitment could be managed well with higher rates of success and productivity.

4. Get Support with Managing IT Technical Staff Talent Pipeline

A talent pipeline is a pool of candidates who are ready to fill in vacant positions at the earliest. These pre-qualified candidates open for temporary or long-term roles at short notice, making them easy to hire. 

Alliance Recruitment Agency has helped numerous companies maintain an IT technical staff talent pipeline, making it easy and effective for employers to fill temporary or emergency positions. Immediate access to qualified talent is extremely important when you are short of time and like to reduce the hiring cycle.

Alliance Recruitment Agency UAE

The Alliance Recruitment Agency is the best IT recruitment agency in the UAE. With 11+ years of experience in recruitment, we have developed a wide network of IT technical recruiters to meet the different kinds of IT support needs in different types of IT companies. We also assure optimum cost savings along with assured outcomes in terms of time to hire and quality of hire.

If you plan to recruit IT technical staff, do give us a call. We will reach out to you within a business day! You could also book a free consultation!