Customer Success Executive
Customer Success Executive
22
Bangalore Rural
Job Views:
Created Date: 2026-04-22
End Date: 2026-06-21
Experience: 2 - 3 years
Salary: 400000
Industry: Others
Openings: 1
Primary Responsibilities :
Job Description: Customer Success Executive
Required Skills & Qualifications
Education: Bachelor’s or Master’s degree in any field. (Fresh MBAs are encouraged to apply for Management Trainee positions).
Experience: Minimum of 2 years in a customer support or related professional role.
Communication: Strong interpersonal skills with the ability to communicate effectively across different stakeholders.
Technical Skills: Basic computer literacy, including proficiency in MS Excel, Word, and data entry.
Flexibility: Willingness to work shifts or extended hours as needed to ensure seamless support.
Position Details
Location: Bangalore
Compensation: ₹3,60,000 – ₹4,00,000 (Gross per annum).
Incentives: Additional monthly performance-based incentives.
Professional Development: Comprehensive training in sales, marketing, logistics services, and effective communication will be provided.
Candidate Profile
We are looking for a highly motivated individual with a "customer-first" mindset. Candidates who demonstrate strong ownership and the ability to thrive in a fast-paced startup environment will be prioritized.
Experience Requirements:
Role Overview
We are an innovative startup building a unique online marketplace for comprehensive shipping and logistics services—spanning FTL, express logistics, air/ocean freight, and warehousing. We are seeking a skilled Customer Success Executive to deliver top-notch service to our customers, vendors, and service providers.
As the primary point of contact, you will ensure a positive experience by handling inquiries promptly and professionally. This role is ideal for a people-oriented professional passionate about logistics and high-impact customer support.
Objectives & Responsibilities
Inquiry Management: Receive, acknowledge, and log customer enquiries into internal systems accurately.
Multi-Channel Support: Respond to inquiries via phone, email, and chat with precision and timeliness.
Conflict Resolution: Efficiently address customer issues and concerns to maintain high satisfaction levels.
Data Integrity: Maintain detailed and accurate records of all interactions and inquiries.
Operational Follow-up: Regularly coordinate with vendors and service providers regarding quotation status, bookings, and shipment tracking.
Location
: Alliance Recruitment Agency UAE
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