Client Success Manager (CSM)
Client Success Manager (CSM)
21
Ahmedabad
Job Views:
Created Date: 2026-05-03
End Date: 2026-07-01
Experience: 2 - 6 years
Salary: 60000
Industry: IT
Openings: 1
Primary Responsibilities :
Job Title: Client Success Manager (CSM)
Role Overview
We are seeking a strategic and high-energy Client Success Manager (CSM) with a strong background in B2B relationship management. This role will act as the primary advocate for clients, ensuring they achieve maximum value from services while driving long-term retention and revenue growth.
The ideal candidate combines strong relationship-building skills with a consultative, business-focused mindset to identify upsell and cross-sell opportunities aligned with client goals.
Key Responsibilities
Candidate Profile
- Experience: Minimum 4 years in Client Servicing, Account Management, or similar client-facing roles
- Education: Bachelor’s degree in Business, Marketing, Communications, or a related field
- Soft Skills: Strong interpersonal, communication, and presentation skills with a consultative mindset
- Technical Skills: Proficiency in Microsoft Office Suite; experience with CRM tools (e.g., Salesforce) preferred
- Organizational Skills: Proven ability to manage multiple projects and priorities in a fast-paced environment
Experience Requirements:
Strategic Relationship Management
- Serve as the primary point of contact for assigned clients, building long-term relationships based on trust and reliability
- Anticipate client needs and proactively resolve issues before escalation
- Conduct regular business reviews to assess client satisfaction and implement retention strategies
Project Execution & Delivery
- Own the end-to-end project lifecycle, ensuring timely and high-quality delivery within budget
- Manage timelines, resources, and deliverables effectively
- Identify and resolve roadblocks to maintain smooth project execution
Growth & Business Development
- Identify and drive upsell and cross-sell opportunities within existing accounts
- Collaborate with Sales and Marketing teams to develop proposals and presentations for new initiatives
- Contribute to revenue growth through strong account management
Leadership & Collaboration
- Mentor and guide junior team members on client management best practices
- Foster a collaborative and high-performance team environment
- Contribute to overall departmental and organizational goals
Reporting & Communication
- Prepare and present clear, data-driven reports and insights for stakeholders
- Maintain accurate and up-to-date client records for effective decision-making
Location
: Alliance Recruitment Agency UAE
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