Workflow / Process Executive (Operations)

 Optimize and manage automation tools to reduce manual intervention (e.g., automated
emails, task triggers, notifications)
 Design and improve workflow systems to ensure smooth movement of tasks between the
teams.
 Assist in implementation of new tools or systems for automation and workflow
management
 Identify process gaps, inefficiencies, delays and implement improvements.
 Coordinate & align workflows with business requirements
 Maintain and update process documentation (SOPs, trackers, workflow maps)
 Monitor daily operations and ensure adherence to defined workflows
 Generate reports on workflow efficiency, turnaround time and process improvements