EXECUTIVE IT

1. Computer Systems & End-User Support
•    Install, configure, and maintain desktop computers, laptops, workstations, and peripheral devices. 
•    Install and upgrade operating systems, application software, drivers, and business applications. 
•    Diagnose and resolve hardware failures, operating system issues, and software-related problems. 
•    Configure user accounts, passwords, email access, and system permissions. 
•    Provide first-level and second-level technical support to employees for IT-related issues. 
•    Troubleshoot system performance issues including slow computers, application crashes, and connectivity problems. 
•    Maintain antivirus protection, endpoint security, and perform regular system health checks. 
•    Ensure timely Windows updates, security patches, and software upgrades. 
•    Configure and support Microsoft Office applications, Outlook, and shared folders. 
•    Maintain backup procedures for desktops, laptops, and important company data. 
•    Monitor system security and prevent unauthorized access to company systems. 
•    Maintain records of IT assets, software licenses, warranties, and equipment allocation. 
•    Coordinate with users regarding system upgrades, troubleshooting, and technical guidance. 
•    Provide support during employee onboarding and offboarding activities. 
2. Network Administration & Infrastructure
•    Install, configure, maintain, and troubleshoot LAN, WAN, and wireless network infrastructure. 
•    Configure and manage routers, switches, structured cabling, patch panels, and Wi-Fi access points. 
•    Monitor network performance, bandwidth utilization, and internet connectivity. 
•    Troubleshoot network interruptions, packet loss, slow connectivity, and hardware failures. 
•    Configure IP addressing, subnetting, VLANs, DHCP, DNS, and network sharing. 
•    Ensure stable connectivity between office, factory, warehouse, and accommodation locations. 
•    Monitor network uptime and ensure minimum downtime of critical systems. 
•    Coordinate with internet service providers (ISPs) regarding connectivity issues and upgrades. 
•    Perform preventive maintenance of network equipment and communication systems. 
•    Maintain network diagrams, configuration backups, and infrastructure documentation. 
•    Implement basic network security measures to prevent unauthorized access. 
3. Firewall & Cybersecurity Management
•    Configure, monitor, and maintain firewall devices and security appliances. 
•    Create and manage firewall rules, access control policies, NAT rules, and bandwidth controls. 
•    Implement VPN access for remote users and branch connectivity. 
•    Monitor firewall logs, network threats, and suspicious activities. 
•    Perform firmware upgrades, security patches, and vulnerability updates. 
•    Ensure protection against malware, ransomware, phishing attacks, and cyber threats. 
•    Coordinate with vendors and cybersecurity service providers for advanced configurations and support. 
•    Conduct periodic security checks and recommend improvements for system protection. 
•    Maintain backup configurations of firewall and network security devices. 
•    Generate periodic security reports and submit observations to management. 
•    Ensure compliance with company IT security policies and procedures. 
4. CCTV & Surveillance System Management
•    Install, configure, and maintain CCTV cameras, DVRs, NVRs, and surveillance systems. 
•    Monitor camera functionality, recording status, and storage availability. 
•    Troubleshoot camera disconnections, recording failures, and remote access issues. 
•    Configure user permissions and secure remote monitoring access. 
•    Coordinate installation of new cameras and surveillance expansions. 
•    Perform routine inspection and preventive maintenance of surveillance systems. 
•    Maintain backup of surveillance recordings when required for investigations. 
•    Ensure uninterrupted operation of critical surveillance systems in production and warehouse areas. 
5. Printers, Scanners & Peripheral Devices
•    Install and configure network printers, scanners, barcode printers, and related peripherals. 
•    Troubleshoot printer connectivity, paper jams, driver issues, and print queue failures. 
•    Manage shared printer access and printer permissions for departments. 
•    Coordinate maintenance, repair, and replacement of printers and consumables. 
•    Monitor toner, cartridge, and spare parts inventory. 
•    Support scanning, document-sharing, and printing requirements across departments. 
6. Intercom, EPABX & IP Telephony Systems
•    Install, configure, and maintain EPABX systems, IP telephones, and intercom systems. 
•    Configure extensions, call routing, voicemail, and user settings. 
•    Troubleshoot communication failures, extension issues, and hardware faults. 
•    Coordinate with telecom service providers for line issues and upgrades. 
•    Maintain communication systems for office, factory, and accommodation facilities. 
•    Ensure uninterrupted internal communication systems across departments.

. Manufacturing Plant IT Support
•    Provide IT support for production offices, warehouses, and factory operations. 
•    Ensure smooth operation of network connectivity within production areas. 
•    Support biometric devices, attendance systems, and access control systems. 
•    Coordinate with production and maintenance teams regarding IT requirements. 
•    Monitor uptime of systems critical to plant operations. 
•    Assist in implementation of industrial IT systems and automation support when required. 
8. Documentation & Vendor Coordination
•    Maintain proper documentation of all IT systems, network diagrams, configurations, passwords, and backup procedures. 
•    Keep records of hardware inventory, AMC contracts, licenses, and warranty details. 
•    Coordinate with external vendors for procurement, repairs, maintenance, and technical support. 
•    Obtain quotations and recommend suitable IT equipment and solutions. 
•    Monitor service provider performance and ensure timely issue resolution.