Head- Supply Chain

1. Strategy & Business Planning

• Develop and execute the overall 3PL business strategy and growth roadmap.
• Identify new business opportunities across industries, geographies, and service offerings.
• Develop go-to-market strategies for warehousing and integrated logistics solutions.
• Drive warehouse network expansion and distribution models.
• Monitor market trends, competition, and evolving customer requirements.

2. Sales & Business Development

• Drive revenue growth and new customer acquisition.
• Build and manage enterprise client relationships and key accounts.
• Lead RFQs, tenders, and large-value deal closures.
• Develop pricing strategies and commercial models.
• Collaborate with cross-functional teams to deliver customized logistics solutions.
• Expand existing customer accounts and build long-term partnerships.

3. Solution Design & Supply Chain Engineering

• Design end-to-end supply chain solutions, including:
  • Warehouse Layout & Capacity Planning
  • Inventory Flow Design
  • Distribution Network Planning
  • Integrated 3PL Solutions
• Coordinate with Operations and Transport teams to implement scalable solutions.
• Lead costing, optimization, and value engineering initiatives.
• Support pre-sales with innovative logistics solutions.

4. Operations Governance

• Oversee warehouse and logistics operations at a strategic level.
• Ensure SLA and KPI compliance, including:
  • OTIF (On-Time In-Full)
  • Inventory Accuracy
  • Turnaround Time (TAT)
  • Service Quality
• Drive process standardization, automation, and continuous improvement.
• Monitor transport performance through internal teams.
• Handle customer escalations and conduct regular service reviews.

5. Leadership & Team Management

• Lead Sales, Solutioning, and Operations leadership teams.
• Build a high-performance, customer-centric culture.
• Set departmental goals and monitor team performance.
• Collaborate with Finance, HR, Transport, and other functional leaders.
• Drive employee development, coaching, and succession planning.

6. Performance Management

• Own business profitability and P&L.
• Drive cost optimization and margin improvement.
• Monitor key business metrics, including:
  • Revenue Growth
  • Gross Margin
  • Client Acquisition
  • Customer Retention
  • Operational Efficiency